This Policy explains how Next Up subscriptions work. It supplements our Terms of Service and our Refund & Cancellation Policy.
1. Free trial
- New workspaces include a 14-day free trial of paid features.
- No credit card is required to start the trial.
- We send reminder emails 7 days and 1 day before the trial ends so you can decide whether to subscribe.
- When the trial ends, paid features become unavailable until the workspace owner subscribes.
2. Plans and pricing
Current plans and prices are displayed on the in-app Billing page. Prices are in U.S. dollars unless otherwise noted and may change with notice. Taxes may be added where applicable.
3. Payments
Payments are processed by Stripe. By subscribing you authorize Next Up and Stripe to charge your payment method for the selected plan, plus any applicable taxes, on a recurring basis until you cancel.
4. Automatic renewal
Subscriptions renew automatically at the end of each billing period (monthly or yearly, depending on plan) at the then-current price. You can disable auto-renewal by canceling the subscription from the Billing page or the Stripe customer portal.
5. Upgrades, downgrades, and proration
You can change plans from the Billing page. Stripe handles proration for mid-cycle plan changes. Downgrades take effect at the start of the next billing period unless otherwise indicated.
6. Failed payments
If a payment fails, Stripe will automatically retry. We will email the workspace owner. If all retries fail, the subscription transitions to canceled and paid features become unavailable.
7. Cancellation
You can cancel at any time from the Billing page. Cancellation stops future renewals; you retain access to paid features through the end of the current paid period unless we indicate otherwise. See the Refund & Cancellation Policy for refund eligibility.
8. Receipts and invoices
Stripe emails a receipt after each successful charge. The workspace owner can view past invoices and update payment methods from the Stripe customer portal, accessible via the Billing page.
9. Who can manage billing
Only the workspace owner can subscribe, change plans, update payment methods, or cancel. Other workspace members see their access state but not billing details.
10. Contact
Billing questions: support@nextuplist.com.