1. How to reach us
Email support@nextuplist.com for all support, billing, privacy, and security questions. This is the fastest way to get a response and creates a record we can both refer back to.
2. Hours and response times
- Support is provided Monday–Friday, excluding U.S. federal holidays.
- We aim to acknowledge new requests within 1 business day and resolve common issues within 3 business days.
- We do not currently offer 24/7 phone support, formal SLAs, or guaranteed uptime commitments.
3. What support covers
- Account access and authentication issues.
- Billing, invoices, subscription changes, and refund requests.
- Bug reports and feature requests.
- Data export and deletion requests.
- Abuse and security reports.
4. What support does not cover
- Help with third-party tools or integrations not built by Next Up.
- Custom development, onboarding training, or consulting (available separately).
- Recovery of data you have intentionally deleted, once the retention window passes.
5. Security and privacy reports
Report suspected vulnerabilities or privacy concerns to support@nextuplist.com with the subject line starting with "Security:" or "Privacy:". Please do not publicly disclose issues before we have had a reasonable opportunity to investigate.
6. Languages
Support is provided in English.