1. Free trial
Every new workspace gets a 14-day free trial. Try Next Up before paying — no refund is needed if you decide it isn't a fit.
2. Cancel anytime
You can cancel your subscription at any time from the Billing page. Cancellation prevents future renewals. You keep access to paid features through the end of the current paid period.
3. Refund eligibility
- Monthly plans: generally non-refundable. We do not provide partial refunds for unused days in a billing period.
- Annual plans: if you cancel within 14 days of the initial annual charge and have not made substantial use of the Service, contact us for a full refund.
- Duplicate or accidental charges: we will refund verified duplicate charges or charges made after a confirmed cancellation.
- Service unavailability: in case of a prolonged outage materially affecting the Service, we may issue a credit or partial refund at our discretion.
4. How to request a refund
Email support@nextuplist.com from the email address on the account, with the charge date and amount. We respond within 5 business days. Approved refunds are issued to the original payment method via Stripe and typically post within 5–10 business days.
5. Account deletion
Canceling your subscription does not delete your workspace. To delete your account and workspace data, email us from the account email. See the Privacy Policy for retention details.
6. Statutory rights
Nothing in this Policy limits any non-waivable rights you have under applicable consumer law.